“Open GI’s tech has evolved with the times, scaled with our business – and continues to help us do more for our customers, more efficiently.”
RCIB is a Romford-based insurance broker specialising in non-standard cover, with a range of insurance products for home, car, van and breakdown cover.
Part of Lucida Group, RCIB was set up to create online insurance options that could still have a personal touch for non-standard customers – getting them the right cover at the right price. That made finding the right technology partner a priority.
“We’ve been working with Open GI using the Core system since 2007, and we’re still very happy with the partnership we have,” explains Darren Joseph, RCIB’s Managing Director.
“We’ve been a loyal customer for 17 years but we’ve not been standing still. Quite the opposite. We’re an ambitious, growing business, and Open GI is helping us grow – and growing with us. We wouldn’t be the business we are today without them.
Solid foundation
“We moved to Core Cloud a few years ago and it’s very much the heart of RCIB, as a solid foundation for all our broking operations. It’s a system you can literally take out of the box and start using – and one that many brokers are already familiar with. That makes it an easy option, but it’s also an incredibly flexible one.
“It integrates smoothly with PCWs, insurers and other third-party providers, and we can get new products up and running and switched on very quickly. That speed to market is really important so our customers are always getting the best deals.
“The system also allows us to calculate competitive prices in seconds, and plugs into our front-end website to allow customers to self-serve from a fully integrated portal, doing things like mid-term adjustments securely online.
Increased efficiency
“Working with Open GI we’ve seen a 20% increase in efficiency, and a 20% increase in policy sales over the last two years. It’s freed our teams up to deal with more niche requests, and helped us do more business, and better quality business.
“It’s vitally important your system is up and working whenever and wherever your customers are. They expect 24/7 digital access, they expect automation, and they expect instant answers. With Core Cloud, we know we can deliver on all of that reliably, and focus on the excellent customer service that sets us apart.
Collaboration
“Collaboration is absolutely crucial in a technology provider, and Open GI really take the time to get under the skin of your business and your customers – and design the best solutions to get you the best results.
“As a technology partner I’d describe Open GI as flexible, reliable and responsive. We know they’ve got our back, and we also know they’re there for our future. I’d have no hesitation in recommending them to other businesses – and in fact we host other companies for demos so they can see the Core system at work and exactly what it can do.
“If you’re looking for reliability and cutting-edge tech together, Open GI are an easy choice.”