So you get the right level of support every time, our strategy is heavily focused on you – our customers.
The way we see it, you have invested in our solutions to get your business optimised for success, so we work hard to keep you and your software running at its best.
Support specialists in the Open GI team will fix any issues quickly and with minimal disruption to you. Not only that, our experts can answer your how-to questions, advise on technical issues, and troubleshoot code.
You choose between a standard or extended support package as required and to suit your needs. Our 40-strong helpdesk is available to triage any problem and if they can fix it immediately, they will. If more targeted support is needed, then our Analyst team will take over to resolve the more complex issues. Final destination would be fault fixing via our FSE, NOC and Development teams, with emergency fix response available for the most severe of issues (which we know are few and far between). Right the way through Open GI all members of our team are here for you, bolstering both our support packages with expert help and support from dedicated Account Managers, Project Managers, Trainers and Product Consultants right the way through to Accounts, Marketing and IT. They all work hard to ensure you get the best out of our solutions for your business strategy.
In our well-packed Support Centre, you can take advantage of our free resources – online guides, etraining videos and webinars in our Resource Hub. You can also view our One on One or Team Training agendas for dedicated training at our offices or yours.
Facts:
• 99% of support calls are answered in under 10 seconds
• 99.9% uptime on all Open GI products
• In the unlikely event of severe business impacts, you can expect a 10-minute response
• 24/7 monitoring of mission-critical functions
Choosing to partner with Open GI for your technology needs means you get access to the Open GI User Group. The Group is an independent, not-for-profit organisation made up of brokers and other users of Open GI software. Â
By being a part of this Group, you contribute directly to the direction of Open GI products. It is your platform to feedback what is good, what is not so good and you get to hear from other users directly to get the best out of your system as well as access to a wealth of information and advice on its Forum.