How OGI supported Love Your Miles’ online customer experience
We spoke with co-founders Stuart Whalley, Managing Director and Chris Pryor, Product Director about Love Your Miles’s journey so far…
High-performing and efficient processes
Strengthened online customer experience
Solution: Core Cloud
When we joined forces in September 2021, we brought to life Love Your Miles – a new generation of mileage-based insurance cover. Having previously worked with Open GI (OGI), we talked to OGI about our start-up plans and looked no further when we decided to select our technology partner.
“Open GI demonstrated the speed and agility that was paramount to support our ambitious launch plan.”
The market has changed so drastically over the last few years. People are driving less, and demographics have shifted as more of us continue to work from home and establish a ‘new normal’ as a result of the pandemic. Coupled with the pressures of the cost of living, we wanted to bring to life a brand that offers mileage-based motor insurance cover that is both flexible and affordable. To meet that, when we started Love Your Miles, we knew it had to be an online business.
From the initial conversations we had with OGI, to going live with their Core Cloud platform, it took 16 weeks. We worked together collaboratively, and we were involved in the process every step of the way. There were regular calls, and nothing was too much trouble – even when there were a few curveballs, we worked as a team, and everything was seamless.
“OGI’s solutions support our ideal customer journey.”
Ensuring our customers can manage insurance the way they want to at Love Your Miles is so important to us. To achieve this, we needed to invest in bespoke usage-based development and customisation with OGI. The extra functionality really helped get Love Your Miles noticed in the market and off the ground. We’re pleased that OGI supported us with this.
At every point we’ve worked together with OGI, both brands have ensured the technology we’ve invested in strengthens our online customer experience. The technology we have today is completely integrated – our portals are customised for our needs and built into the Love Your Miles website. It’s made our processes high performing and efficient so we can concentrate on customers and our business, rather than stressing about admin!
“Love Your Miles’s plans to grow will be possible thanks to OGI.”
It’s been a fast-paced few months for Love Your Miles, but OGI’s support has been invaluable. Already we have been able to implement online web chat and the Love Your Miles app to complement our proposition. And with looking to the future, especially with market and any potential regulatory challenges, we have confidence OGI will help and support our needs and longer-term vision.