How OGI supported Love Your Miles’ online customer experience

Logo of Love Your Miles

We spoke with co-founders Stuart Whalley, Managing Director and Chris Pryor, Product Director about Love Your Miles’s journey so far…

High-performing and efficient processes

Strengthened online customer experience

Solution: Core Cloud

When we joined forces in September 2021, we brought to life Love Your Miles – a new generation of mileage-based insurance cover. Having previously worked with Open GI (OGI), we talked to OGI about our start-up plans and looked no further when we decided to select our technology partner.

“Open GI demonstrated the speed and agility that was paramount to support our ambitious launch plan.”

The market has changed so drastically over the last few years. People are driving less, and demographics have shifted as more of us continue to work from home and establish a ‘new normal’ as a result of the pandemic. Coupled with the pressures of the cost of living, we wanted to bring to life a brand that offers mileage-based motor insurance cover that is both flexible and affordable. To meet that, when we started Love Your Miles, we knew it had to be an online business.

From the initial conversations we had with OGI, to going live with their Core Cloud platform, it took 16 weeks. We worked together collaboratively, and we were involved in the process every step of the way. There were regular calls, and nothing was too much trouble – even when there were a few curveballs, we worked as a team, and everything was seamless.

“Love Your Miles’s plans to grow will be possible thanks to OGI.”

It’s been a fast-paced few months for Love Your Miles, but OGI’s support has been invaluable. Already we have been able to implement online web chat and the Love Your Miles app to complement our proposition. And with looking to the future, especially with market and any potential regulatory challenges, we have confidence OGI will help and support our needs and longer-term vision.

Find out more about Love Your Miles Insurance Services

Download the full case study here (PDF)