“If you’re just a ticket in a queue to your software provider, you’re with the wrong provider. The future of software is all about partnership, and that’s exactly what we have with Open GI.”
Got You Covered is an independent personal lines broker which has grown rapidly since it was established in 2017 – and Open GI have been their technology partner since day one.
Managing Director Sean Byrne explains: “We’re one of the last truly independent brokers left in the market, going toe-to-toe with personal lines giants. Working with Open GI meant we got a running start. Core was a mature tried-and-tested platform from which to trade. It had all the infrastructure and support in place that we needed, including integrations with all major insurers, comparison sites, and instant access to a community of first-class third-party service providers.
“Our platform was just sorted, and that allowed us to focus on building great products and customer service.
“Since then, we’ve been working hand-in-hand with Open GI to develop our business and our offering. They’ve been crucial in helping us perform efficiently, grow securely – and solidify our foothold in an increasingly digital and competitive market.”
Fast-moving solutions
What’s impressed Got You Covered isn’t just how the tech has performed, but how it’s grown with them.
Sean continues: “Insurance is a fast-moving industry and technology is driving it. It’s either keep up with the tech – and the technological expectations of your customers and expectations of your partners – or fall behind, lose them, and damage your reputation and profitability.
“What’s great about Open GI is that they’re both genuinely invested in our business, and constantly evolving their systems. We benefit from those advancements, and they’ve got us to the point where we can compete with peers at the highest level, and offer an excellent digital service to our customers.
“There’s no doubt in my mind that Open GI have been pivotal to our growth journey. Our customers are non-standard, with things like previous claims or points on their license – and that makes them more likely to come to us directly with questions and queries. Open GI are helping us answer some of their questions online, so that those who want to can self-serve more effectively. With Open GI’s support on automation, we think we can reduce calls by 30-40%, improve customer journeys – and increase sales.
Working together
“We successfully migrated onto the Azure Core Cloud platform a couple of years ago, which gave us a massive lift – and better end-to-end connectivity with more speed, agility and security. The year ahead is all about taking advantage of that to grow further into the commercial vehicle market. Meanwhile we’re investing in data science and predictive data modelling – and in Open GI’s Ratings to help us get more dexterous with our pricing across all schemes.
“Some time down the line, and the to-do list, is a move to Mobius – another Open GI platform that we think can help us get even more fleet-of-foot, and do even more for our customers.
“We’re connected to Open GI on lots of different levels for different aspects of our business – so much so it feels like we’re one team. In my view that’s the way it should be. We’re partners. Got You Covered isn’t just a customer waiting on a tech provider to process a change, we’re working with them, planning future developments together – and delivering them together.
Supportive partnership
“Having the right technology partner, someone who understands your business, your aspirations and your challenges, is crucial. Every hurdle we’ve faced, Open GI have stepped up to the mark and worked with us to create a solution. They’ve prioritised our ideas – and brought us their own.
“We knew from the start Open GI were one of the leading tech providers in the market, so they felt like a safe pair of hands. But they’ve also proven to be so much more than that – forward thinking, agile, and incredibly supportive. Over the last 18 months we’ve seen them invest in themselves, in their tech, and in us – and our partnership has gone from strength to strength.
“I would 100% recommend Open GI to others, particularly to brokers our size or larger. I’ve worked in the industry for a long time, using different systems. This is my first spin round the dance floor with Open GI – and the difference is like night and day. I’ve found them to be flexible, knowledgeable, and helpful. You really can’t ask for any more than that.”