How Deeside Insurance Brokers are meeting customer demands with Core
Shane Williams, MD of Deeside Insurance Brokers (Deeside), talks to Open GI (OGI) about how automation options on the Core platform are helping Deeside to meet its business and customer demands.
Ability to offer real-time online pricing
Saving customers time and money
Deeside Insurance Brokers is an independent brokerage that has been providing personal lines insurance for over 60 years. We work with OGI to maintain our home insurance products and are now being supported to grow our commercial insurance offering.
“We needed to save time for our team and enhance our customers’ experience.”
When it comes to providing quotes, the team can compare over 300+ schemes at the click of a button to serve the many tens of thousands of customers around the UK. But they also need to process any new business or renewals quickly and efficiently. For that purpose, we have used the Core platform for many years, and it plays an instrumental role towards creating significant time and effort savings for the team. In turn, this saves our customers time, money, and stress too
“Excellent at listening to us, sorting out our myriad of questions…”
In a bid to meet our business goals, we wanted to become even more efficient and customer-friendly so, in consultation with OGI, we have automated the customer journey to enable them to access their documents via an online system.
Our customers can also return their documents back to us via the online portal instead of having to post them back. This will help save our clients’ time, energy, and money.
“…worked through solutions to meet our business demands and customers’ needs.”
To grow our commercial lines range, we knew we wanted to give our customers the opportunity to obtain real-time commercial pricing online and purchase insurance covers immediately to gain greater conversion levels in this area. Already these additional OGI products are benefitting our business and our customers.