Deeside Insurance Brokers is an independent brokerage that has been providing personal lines insurance for over 60 years. We work with Open GI to maintain our home insurance products and are now being supported to grow our commercial insurance offering.
As a longstanding Open GI client, our family run business has proudly achieved a national presence and given our customers a more efficient and enhanced online experience thanks to Open GI software.
We are committed to providing a professional, personal, and friendly service as well as finding the most preferential insurance rates for our customers. To achieve this, we are heavily focused on our core goals of treating our customers fairly, with integrity and impartiality. We learn from the past and evolve every day, developing our team and investing time, money, and resources so we can advise customers in the best way possible.
When it comes to providing quotes, the team can compare over 300+ schemes at the click of a button to serve the many tens of thousands of customers around the UK. But they also need to process any new business or renewals quickly and efficiently.
For that purpose, we have used Open GI’s Core policy administration system for many years, and it plays an instrumental role towards creating significant time and effort savings for the team. In turn, this saves our customers time, money, and stress too.
In a bid to meet our business goals, we wanted to become even more efficient and customer-friendly so, in consultation with OGI, we have automated the customer journey to enable them to access their documents via an online system. Our customers can also return their documents back to us via the online portal instead of having to post them back. This will help save our clients’ time, energy, and money.
To grow our commercial lines range, we knew we wanted to give our customers the opportunity to obtain real-time commercial pricing online and purchase insurance covers immediately to gain greater conversion levels in this area. Already these additional OGI products are benefitting our business and our customers.