Core Cloud – Core System: Bespoke developments are not permitted in this environment. 3rd party applications outside of the standard supplied environment cannot be catered for. A total quota of 20GB of storage space will be provisioned per customer as part of the Core Cloud solution. This storage space is inclusive for Core Back Office data, user email accounts and general user documents/images. If additional space is required, this must be contracted for separately. Any existing licenses owned by the customer cannot be utilised in the Core Cloud solution. For access to the Core Cloud environment, Open GI recommend that an ADSL Max or higher speed internet connection is used as a minimum for Office use. Wi-Fi hotpoints and 3G connections can be used for occasional access, however, performance is likely to be reduced on slower connections. Open GI does not support user connectivity to the Core Cloud solution (including firewall/proxy configuration); nor warrant performance which is subject to internet connection speed/contention. Internet browsing within the Core Cloud environment is limited to Open Trader, eBroker solutions and other sites defined in the welcome pack Usernames and Passwords must not be disclosed to anyone, including Open GI staff. Domain name(s) purchase/configuration including MX Records are the responsibility of the customer. Client machines must be kept up-to-date with the latest updates / service packs and anti-virus where appropriate. Compatibility/Support against Client Microsoft Operating Systems will be maintained in line with Microsoft’s published mainstream support lifecycle. Availability of the solution is Monday – Saturday 08:00 – 20:00; Availability of support is as per standard terms and conditions. Outside of these hours, the system will be available subject to a scheduled maintenance window. Customer should contact Open GI to check availability if access is required outside of these hours. Mandatory updates to the core system, applications or operating environment will be completed outside of the above times. Data backups will be performed by Open GI in line with backup schedules defined in the welcome pack. In-Stream can only be utilised by an eBroker / eAggregator solution.
Core Cloud User Accounts: Users accounts must be Named Users and not Generic/Shared accounts, due to Microsoft Licencing stipulations.
Core Cloud software use: For any software items included in Core Cloud that an existing Open GI broker has not used before the relevant training must be taken in order for support to be available on that product. For any software item requiring the return of a registration form, questionnaire or configuration sheet, the software will not be available for use if the form is not returned with the signed order. If the forms are returned at a later date once Core Cloud has been deployed, additional services may be required in order to activate the product.
Core Cloud – Exchange Online: 50GB Storage per mailbox – it is the client’s responsibility to ensure this storage limit is managed. Clients with more demanding requirements, please consult your account manager about this. Webmail – Clients have the ability to login to webmail via a web browser. It must be noted that the layout and feature may differ based on the device you connect from. Mobile device connectivity (iPhone, Android etc) – You should be able to setup your mobile device to connect using autodiscover feature which is a standard feature on mobile phones. Open GI are not responsible for the configurations and setup of Mobile devices. Anti-malware and anti-spam protection via Exchange Online Protection – Although the service provides Anti-Spam/Anti-Virus, Open GI is bound by the SLA’s offered by Microsoft.
Core Cloud – Exchange Online: It should be noted that this version of O365 does not entitle the customer to install Microsoft Office or the full Outlook client on their own devices. If customers wish to use the Microsoft Office suite outside of the Core Cloud environment then they will need to purchase their own Microsoft Office licenses. Alternatively, the free Outlook web-client offers a premium browser-based experience that matches the look and feel of the full Outlook client. Common mobile platforms such as Android and IOS have free email clients built in as standard. Any support after the original setup will be based on reasonable endeavour’s bases, any additional work after the original setup will need to be discussed with account manager and may be subject to charge. In order to support migration to the Core Cloud Hosted Email service, the customer’s DNS provider for domain names migrating this service must be able to support SRV and TXT DNS record types. It is the customer’s responsibility to validate that this is the case prior to migration, and/or arrange a suitable replacement DNS provider where this function is not available from the provider.
For an existing customer migration to Core Cloud, there will be downtime required in order to migrate the existing data from the server to the Cloud environment.
The Open GI Core Cloud offering does not support trading in both the UK and ROI markets in a single Core Cloud instance. If a Customer wishes to trade in both the UK and ROI then separate Core Cloud instances will be required.
The “Core Cloud Initial User” detailed on this Order Form forms the platform for the Core Cloud Environment and as such, it can only be terminated as part of a full system termination.
Microsoft 365 connection speeds: Open GI cannot guarantee connectivity or performance of Microsoft 365 Cloud Hosted Service due to the dependency on the customer’s internet connection. The customer may need to consider upgrading the speed of their internet connection if they are not satisfied with performance, or seek advice from their ISP to ensure their existing connection meets their business needs. The consultant or engineer may be able to provide further advice at the site survey stage. For access to the Microsoft 365 Service Open GI recommend that an FTTC (Standard Fibre-Optic Broadband) or higher speed internet connection is used as a minimum for Office use. Wi-Fi hotpoints and 3G connections can be used for occasional access to the Microsoft 365 Service, however, performance is likely to be reduced on slower connections. Open GI are not responsible for service degradation within the Microsoft Cloud Environment and these will be covered under the Microsoft SLA.
The upgrade to Core Cloud may result in additional Software Licences becoming available to the Client. If the Client wishes to proceed with any of the Software packages not currently in use, this will be subject to an additional chargeable Order Form for any dependencies i.e. Services, Transactional Units etc.